HOW WE PROTECT YOUR PRIVACY AND SECURITY
NUPRO is a secure website that utilizes strong encryption and lock box processing of sensitive information. No website can be guaranteed to be 100% safe, but a well managed site should be more secure than a typical over-the-counter transaction. Your protection includes the fact that most credit cards offer complete or partial protection against any loss you might experience because of an internet transaction- *check with your credit card's customer service or policies statement to verify the protection they offer*.
We do not 'store' your credit card information. The small inconvenience of typing in your credit card information each time you purchase with us is outweighed many times over by the additional security this provides you.
We respect PRIVACY! Your PERSONAL INFORMATION is YOURS; we will not sell it, rent it, or share it with anyone. PERIOD! Your email address and phone number will only be used to communicate with YOU about orders that you have placed, or information that you have requested. We wish to keep you informed about new products, and new venues at our website. If this is not your wish, you may opt out of any email 'news-updates' or 'newsletters' by replying to the email with the word 'REMOVE' in the subject line. It is that simple.
Like other websites, we will have LINKS to other sites. Remember, when you 'link' to another site, you are no longer on NUPRO, and the same privacy policies may not apply there. Always check a website's privacy policy before you offer information to them.
HOW WE CALCULATE SHIPPING & PACKAGING CHARGES
In the checkout process you will have an opportunity to view your shipping costs and to make any changes, if options are available for your location, before submitting your order.
We are not in the shipping business and we only want to break even on our shipping and packaging. We only want to deliver your products to you safely and reliably at roughly the same rate we are charged for these services. Some of our competitors, not all, choose to cover some or their shipping/packaging/handling costs in their product cost to make you think you are somehow getting a great deal on the shipping cost. All we can tell you is that we don't play any games with these costs, we just estimate them as realistically as we can. Our shipping/packaging bill is really what it costs to package and ship your goods to you - nothing more and nothing less.
Shipping costs include the weight of necessary packaging materials. Boxes cost more than most people might think.
NOTE: If you are a wholesaler or retailer, interested in buying in Quantity, special pricing and shipping options are available. Please contact us at: sales@nupro.net
We ship to all the Continental USA plus Alaska, Hawaii, Canada, and Mexico. Shipments to Alaska, Hawaii, Canada, and Mexico have more variability in our shipping options and a wider range of variability by specific address. For Alaska, Hawaii, Canada, and Mexico we calculate a CONTINENTAL cost, but when we determine that for your specific location the actual cost is going to be higher than the Continental we will contact you to make an adjustment - to your actual shipping cost. We understand if you prefer to not submit your order until you know exactly what your shipping cost will be, so just send us an email sales@nupro.net letting us know the ship-to address and what items you intend to purchase and we will let you know what the shipping cost will be as soon as we calculate it. All orders for Continental USA will be shipped by Ground Delivery Service by default.
Depending on the contents of your order you will sometimes have the option to use special delivery, overnight, 2-day, etc. - just indicate your preference in the comment line when you send in your order and we will determine the lowest cost method to deliver your order as you would like it to be delivered. We will email or call you as soon as possible. All Alaska, Canada, Hawaii, and Mexico orders will be shipped *USPS* by default. *For Alaska and Hawaii, this 4-day (working days) method holds true, since the shipping is under the control of the US Government. Once a parcel arrives in Canada or Mexico, we cannot be responsible for the delivery time*. We will make every attempt to assist you.
The merchandise is shipped from Colorado, so it is likely that your items will arrive in 3-5 working days if you are in the Continental US. So for those of you in a Continental US location there is usually no great advantage to spending the extra fee to get accelerated delivery - which will usually mean getting your order one day earlier.
DETAILED TERMS & CONDITIONS
1) Overview
2) Buyer/Seller Agreement
3) Copyright
4) Credit Card Security
5) International Orders & Shipping
6) Limited Liability
7) Order Acceptance/Processing
8) Order Confirmation/Backorders
9) Packaging
10) Payment Options
11) Returns/Replacement Policy
12) Taxes
13) Typographical Errors
14) Shipping Charges
15) Warranties
16) Website Malfunctions
1) OVERVIEW
The NUPRO (WWW.NUPRO.NET) site
a.k.a. NUPRO is governed by the terms of policy
found here. By placing an order with us, you are accepting those terms.
NUPRO may, and is likely to, make changes to these governing
policies at any given time and without notice in an effort to always make
your visit SAFE AND SECURE. This is mainly due to the need to change as we
grow and to always minimize fraud. By exercising protection for you and
for NUPRO we can work together to keep our products always
affordable, and provide you with best of service. We will do our best to
keep you notified of any policy changes that may affect you. Quality of
Service, and Quality Affordable Products are always present in our minds
as we move forward in our goal to provide you with a safe , enjoyable
visit to NUPRO.
If you ever have questions to which you cannot find answers, please
contact us at: .
If you are
having trouble reaching us, or if you are experiencing problems WITH THE
WEBSITE, please contact NUPRO at 800 704-8910.
2) BUYERS/SELLERS AGREEMENT
The NUPRO
(WWW.NUPRO.NET) site is governed by the terms of policy found
here. By placing an order with us, you are accepting those terms. NUPRO
may, and is likely to, make changes to these governing policies at
any given time, and without any other notice excepting the contents of
these documents, which we, (NUPRO), agree to keep currently
updated. Any change that we make in our policies will be mainly due to the
need to change as we grow. We will do our to keep you notified of any
policy changes that may affect you. If we make a policy change, we agree
to advise you by noting "policy change", and giving you quick access to
view those changes before submitting your order. Quality of Service, and
Quality Affordable Products are always present in our minds as we move
forward in our goal to provide you with a safe, enjoyable visit to NUPRO.
3) COPYRIGHT NOTICE
Nutraceutcal Products Company, Feel Good Products Company, NUPRO, ALL GRAPHICS, LOGOS AND OTHER ART-WORK, INCLUDING THE DESIGN OF
NUPRO.NET, ARE THE SOLE PROPERTY OF Feel Good Products Company. Any use public or private of the
aforementioned is NOT AUTHORIZED, unless written permission has been granted. This includes, but is not
limited to, newsletters, article, email or learning modules.
The registered internet sites;
www.nupro.net and www.nuprofgp.com are also protected names.
4) CREDIT CARD SECURITY
At NUPRO, SERVICE is our number
one priority. We use an internet payment processing service and
encrypted transactions. Our Payment Processing service will always be one
of the largest and most respected firms in that business. You probably
don't know much about the mechanics of an internet based transaction
unless you too are running an internet based business. You only want to
feel and BE safe. Obviously we cannot give you a blanket guarantee,
however our safety and your SECURITY - that is OUR priority. A quality
payment processing service and encrypted connections means that your
transaction is probably safer than when you use a credit card at a
restaurant or a store.
Perhaps you have been to a webstore that keeps your credit card number
on file, to save you the time of finding your card, typing in all those
numbers. At NUPRO you will have to type in that information each
time. Inconvenient? ...a little, perhaps. But we feel that the SECURITY
you have reaped is worth it.
5) INTERNATIONAL ORDERS & INTERNATIONAL SHIPPING
Due to
international orders not reaching their destinations in a timely fashion,
or not reaching their destinations at all, we have changed our
international shipping policies (for the time being). At the time, we will
only process orders to Canada, Mexico, Alaska, Hawaii, and the Continental
USA.
1. To place an order to be shipped to Canada, Mexico, Alaska,
Hawaii; email us at: sales@nupro.net.
2. Include a phone contact
number.
3. Include the items that you wish to be shipped.
4. Include
complete address; zip code or postal code.
5. We will
calculate your shipping charges, and email or call you with the detailed
information you will need.
6. All shipments to Mexico and Canada must
be pre-paid (including shipping charges).
7. If
you place an order through the website to be delivered to Alaska or
Hawaii, your order WILL BE PROCESSED.
However, the shipping charges
will NOT be correct. We will then notify you as per the ACTUAL
charges.
8. All orders to Mexico, Hawaii, and Canada will be shipped
USPS by default.
Your items, in most cases, will be on their way
to you the following work-day.
6) LIMITED LIABILITY
We here at NUPRO believe that the
key to a successful business lies in giving the customer GREAT SERVICE. We
are human, just like you, and subject to error on occasion. If that
happens, we aim to make that error right as quickly as possible. If you visit our website, email us, write
to us, purchase from us, or talk to one of our staff on the telephone, you
agree that we cannot and will not be responsible for any more in dollars
and cents than the value of THE ORDER IN QUESTION AT THAT TIME. You agree
to not take 'us' (anyone or everyone employed or owning part or all of
NUPRO) to any court of law. That includes any other registered
trade name that we use.
We care about our relationship with you. We cannot succeed without your
support. You will find that everyone on our staff will go that extra mile
for you. This is why I call this legal 'stuff'. It is there to help assure
that we may continue into the future to provide to you Great Products with
Great Service at Great Prices.
7) ORDER ACCEPTANCE & PROCESSING
Please read this. It will help
you to know when to expect the arrival of your order.
All orders
placed by 3:00 p.m. Mountain Daylight Standard time will be processed and shipped the same day, with
the exclusion of Saturdays, Sundays, and certain holidays. Orders placed
on those occasions will be processed on the next business day. This
applies to purchases by credit card 'on the website', by telephone, or by
email when the card transaction has been 'approved'. Approval, as used in
this context, means that your 'funds' are being held by our bank or our
Secure Server. If you wish to pay by any method other than
credit card and you have any questions just email us at:
sales@nupro.net. We will quickly let you know how to proceed.
In
the event of a back-order, we will notify you by phone or email, and, if you opt to
cancel, consider it done. We will credit your card within 48 hours. If you
prepaid with a check or money order, please allow up to 10 days to be
refunded. If you opt to 'hang-in-there', we will ship immediately upon arrival. We occasionally
encounter an item that is out of stock here, and also back-ordered at the
factory. Although frustrating for all of us, sometimes
it can take weeks before that item becomes available again. Again, if you
opt to 'hang-in-there', we will send any or all of these back-orders to
you with no additional freight fee. Just click on 'reply', and let us know
if you choose to cancel in a back-order situation. If we do not hear from
you, then we will assume that your wish is to wait for it. Note: PLEASE DO
NOT PUT A STOP_PAYMENT OR HOLD ON ANY FORM OF PAYMENT. This will only
serve to confuse and delay the situation that we promise to take care of
promptly.
8) ORDER CONFIRMATION & BACKORDERS
Receiving an email
confirmation does not mean that your order has been accepted, processed,
or approved. It simply is a confirmation that NUPRO has received
your email order request. It is to let you know that your order has
arrived intact and complete, that it is not lost in cyberspace, that it
arrived at the correct destination. ORDER PROCESSING is what takes place
next. Verifying that your item(s) are in stock, verifying your credit card
information, boxing and labeling. etc.; that is Order Processing. If there
is a problem with your order, we will let you know what needs to be done
to fix it. If there are no problems, we will let you know when we ship
your order.
9) PACKAGING
Shipping costs include the weight of necessary
packaging materials. Boxes cost more than most people might think.
We will use separate packaging as necessary to transport your
items 'safely'.
10) PAYMENT OPTIONS
VISA, MASTERCARD, DISCOVER and American Express are accepted on our website. At this
time, we will also accept personal checks, business checks, money orders (1stBank, Visa,
AmericanExpress, WesternUnion and others), and certified checks sent by
mail. Please email us first at sales@nupro.net if you wish to mail in
your payment with your address and order information so that we can
confirm the correct amount for you before you mail payment.
Then mail
your payment and order information to:
NUPRO
735 Park St
Suite L
Castle Rock,
CO 80109
If you
pay by credit card your order will begin processing the same day -
Saturdays, Sundays, and some holidays excepted. If you pay by one of the
other approved methods we will process your order as soon as the funds
have cleared 'our' bank. We will email you as soon as we receive payment
and again when the order ships. To protect us from fraud, the ADDRESS to
which your credit card was ISSUED, must match the address where we are
shipping the item(s) or you need to make special arrangements ahead of
time. Be sure to enter the address where you receive your credit card bill
in the checkout. If you do not, there is a very good chance that your
transaction will NOT be approved.
INTERNATIONAL PAYMENT OPTIONS: Please see section 5 above for our
current international payment options.
11) RETURNS & REPLACEMENT POLICY
If your shipment arrives
damaged, notify NUPRO as soon as possible. We will advise you as
how to proceed. Email us at sales@nupro.net. We will contact you
promptly!
If it appears that the CARTON(s) are damaged, KEEP ALL BOXES AND
PACKING MATERIALS. DO NOT BREAK DOWN THE BOXES. DO NOT remove the UPS
Label(s).
In the event that you change your mind after an order has shipped, you
may return it to us for credit. It must be returned to us in a re-sellable
condition', and in its ORIGINAL CONTAINER. Sadly, you must pay the shipping costs.
12) TAXES
Now, there's a word that probably moves you. Well, just
relax. Unless you are a resident of Colorado, then there is no need to
charge you sales tax, at least from our end. If the city, county, or state
where you reside asks you to report such out-of-state purchases for tax
purposes, you had better do it.
Now, if you are residing in Colorado....that means the place we're
shipping to....you must pay SALES TAX ! If we are shipping your order
here in Colorado, we must add 2.9% to your order so that we can continue
to keep Colorado beautiful.
Now; if you are a bona fide RESELLER, and you have a BUSINESS LICENSE,
and a SALES TAX LICENSE, then you don't have to pay any sales tax TO US,
no matter in which state you are residing. All we need is your license #.
Be sure, however, that you are licensed to dietary supplemnets.
13) TIEPOGRAPHICAL eRRORS
Occasionally, we might make an error. Let
us say that an item is advertised at $ 19.95, but it 'should' read
$119.95. Sorry, we can't let it get away for $19.95.
But, what we will do is to notify you of our blunder, and offer the
product to you 'at our cost'. Then you can decide yay or nay. If the
stated price is within a couple of bucks of our 'cost', then you'll never
know, because we will just go ahead and ship it to you. What's a couple
bucks between friends?
14) SHIPPING CHARGES
We are not in the shipping business and we
only want to break even on our shipping and packaging. We only want to
deliver your products to you safely and reliably at roughly the same rate
we are charged for these services. Some of our competitors, not all,
choose to cover some or their shipping/packaging/handling costs in their
product cost to make you think you are somehow getting a great deal on the
shipping cost. All we can tell you is that we don't play any games with
these costs, we just estimate them as realistically as we can. Our
shipping/packaging bill is really an average of what it costs to package
and ship your goods to you - nothing more and nothing less.
Shipping
costs include the weight of necessary packaging materials. *See 9)
PACKAGING
Orders placed for 70 pounds and over are eligible for discounted
freight and we determine the lowest possible cost for you after you submit
your order. NOTE: If you are a wholesaler or retailer, interested in
buying in Quantity, special pricing and shipping options are available.
Please contact us at: sales@nupro.net
Shipments to Alaska, Hawaii, Canada, and Mexico have more variability
in our shipping options and a wider range of variability by specific
address. For Alaska, Hawaii, Canada, and Mexico, we ship * USPS*. We
understand if you prefer to not submit your order until you know exactly
what your shipping cost will be, so just send us an email letting us know
the ship-to address (include zip codes, postal
zones....whatever is applicable to your address. DO NOT ABBREVIATE,
please). List what items you intend to purchase and we will let you know
what the shipping cost will be as soon as we calculate it. If you order on our website, and the delivery is
going to Alaska, Hawaii, Canada, or Mexico; the shipping costs will be
calculated using a 'default continental rate' that will not be correct. We
will contact you by phone or email once we have determined the exact cost.
At that time, you may accept or reject the order. If you accept, we will
ask for your credit card number, as we do not have access to it for your
security. If you wish to decline the order, we can either credit your card
upon receipt of the number and expiration date, or refund you with a
business check by mail. All Continental USA orders will be shipped by UPS
Ground Delivery Service or USPS Priority. Depending on the contents of your
order you will sometimes have the option to use special delivery,
overnight, 2-day, etc. - just indicate your preference in the comment line
when you send in your order and we will determine the lowest cost method
to deliver your order as you would like it to be delivered. We will phone
or email you as soon as possible.
The merchandise will usually be shipped from Colorado, so it is
likely that your items will arrive in 3-5 working days if you are in the
Continental US. So for those of you in a Continental US location there is
usually no great advantage to spending the extra fee to get accelerated
delivery - which will usually mean getting your order one day earlier.
15) WARRANTIES
If an
item(s) arrives, and you belive that it is damaged, please email us:
sales@nupro.net; or call Patrick at (303)660-0562 . Leave a detailed
message if there is no answer. Please allow us 24 hours to respond (work
week), and 48 hours (weekends and holidays). If UPS or USPS indicates that
they have delivered your package, yet it is nowhere to be found, contact
US immediately. Do not call UPS or the PostOffice. They will only tell you
to get in touch with NUPRO.
16) WEBSITE MALFUNCTIONS
Without belaboring the point with a lot of
legal language we should all understand that there are many factors
outside of our control than can effect your web browsing experience, from
the behavior of the browsing software on your computer, to the quality of
the internet connection you are experiencing. We cannot be held liable,
and we hope you won't even get mad at us, for problems due to factors
outside of our control.
If you DO see or experience anything that you believe WE have control
over, PLEASE NOTIFY US IMMEDIATELY at sales@nupro.net. If it helps
save us a nickel, we may give you a cookie (the kind you eat).
NUPRO - 735 Park St, Ste L Castle Rock, CO 80109
Phone: (303)660-0562 FAX: (303)660-6351 Orders 800 704-8910
Email: sales@nupro.net
This site and all contents are ©2006 Nutraceutical Products Company
